As a CX professional I find myself more attuned to experiences
I receive as a consumer. One of my favorite stories, which happened to me and
200 of my now closest friends,
https://amzn.to/2RU0eaR
the Virtual Divide details a realistic perspective on working in the 21st century. My personal experience in technology enabling companies around the globe for collaboration can relate and learn from
Rox Burkey Book Review
The Janus Witch tells the story of how a coven of evil witches, led by Morgana, is forced to use a rapidly conjured spell which allows their
Written by K Wendt
Narrated by Alyssa Bauman
This is a story about a young woman, Emma, who loses a friend, David and is consequently put into an unplanned and disruptive
Written by Grace Blair and Laren Bright
The extended combination of history and magic was an unexpected mix in this story and pulled me in from the beginning, captivating me all
You are a / (an) _____________. That’s right! Fill in the blank. No matter what you placed into the blank, congratulate yourself as you took a level of ownership by
A friend sent me an amazing video on the over two-decade long relationship between Malena, the stork who couldn’t fly, and a man, Stjepan Vekic, who had found her shot
These days everyone has an opinion. I was taught to respect opinions of others even when I don’t agree with them. Each person has a different starting point or frame
FOUR MAIN CHANGE AREAS TO CONSIDER
There are four main points to address to reach an effective customer-centric operation, whether you embrace an omnichannel or multichannel contact center strategy. These are
Does this comic resonate with you? As the old adage goes, figures don’t lie but liars figure. Don’t fall into the trap of thinking that’s good enough because it can