As a CX professional I find myself more attuned to experiences I receive as a consumer. One of my favorite stories, which happened to me and 200 of my now closest friends, was...
Written by Grace Blair and Laren Bright The extended combination of history and magic was an unexpected mix in this story and pulled me in from the beginning, captivating me...RoxBurkey
FOUR MAIN CHANGE AREAS TO CONSIDER There are four main points to address to reach an effective customer-centric operation, whether you embrace an omnichannel or multichannel...RoxBurkey
Does this comic resonate with you? As the old adage goes, figures don’t lie but liars figure. Don’t fall into the trap of thinking that’s good enough because it can always be...RoxBurkey