Customer Experience Leadership

Air Travel - Sometimes Not Fun

As a CX professional I find myself more attuned to experiences I receive as a consumer. One of my favorite stories, which happened to me and 200 of my now closest friends, was...

Book Review

February 14, 20190Comments

the Virtual Divide

the Virtual Divide details a realistic perspective on working in the 21st century. My personal experience in technology enabling companies around the globe for collaboration...

by RoxBurkey

Book Review

February 11, 20192Comments

The Janus Witch

Rox Burkey Book Review The Janus Witch tells the story of how a coven of evil witches, led by Morgana, is forced to use a rapidly conjured spell which allows their escape in...

by RoxBurkey

Book Review

Gift Giving

February 7, 20190Comments

Emma’s Journey (A Novel)

Written by K Wendt Narrated by Alyssa Bauman This is a story about a young woman, Emma, who loses a friend, David and is consequently put into an unplanned and disruptive...

by RoxBurkey

Book Review

February 3, 20190Comments

Einstein’s Compass: A YA Time Traveler Adventure – Book Review

Written by Grace Blair and Laren Bright The extended combination of history and magic was an unexpected mix in this story and pulled me in from the beginning, captivating me...

by RoxBurkey

brand recognition

Multi-channel

Omnichannel

December 20, 20180Comments

Contact Center – Digital Transformation Reporting (Part 2)

FOUR MAIN CHANGE AREAS TO CONSIDER There are four main points to address to reach an effective customer-centric operation, whether you embrace an omnichannel or multichannel...

by RoxBurkey

brand recognition

digital transformation

Multi-channel

December 17, 20180Comments

Contact Center – Digital Transformation Reporting (Part 1)

Does this comic resonate with you? As the old adage goes, figures don’t lie but liars figure. Don’t fall into the trap of thinking that’s good enough because it can always be...

by RoxBurkey

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