December 20, 20180Comments

Contact Center – Digital Transformation Reporting (Part 2)

FOUR MAIN CHANGE AREAS TO CONSIDER There are four main points to address to reach an effective customer-centric operation, whether you embrace an omnichannel or multichannel...

by RoxBurkey

brand recognition

digital transformation

Multi-channel

December 17, 20180Comments

Contact Center – Digital Transformation Reporting (Part 1)

Does this comic resonate with you? As the old adage goes, figures don’t lie but liars figure. Don’t fall into the trap of thinking that’s good enough because it can always be...

by RoxBurkey

brand recognition

December 9, 20182Comments

Tag line + graphic = Consumer Love Affair (Part 2)

In technology there are certainly recognizable brands who have been in the market place for decades, such as IBM, HP, Dell, and Cisco Over time these brands have introduced...

by RoxBurkey

brand recognition

December 6, 20180Comments

Tag line + graphic = Consumer Love Affair (Part 1)

Looking at this title you might think this is going to be spicy. It could be if I was dealing with picante sauce or vacation hideaways, so keep reading just a little further...

by RoxBurkey

Creating Raving Fans

Contact Center – Digital Transformation Reporting (Part 2)

Contact Center – Digital Transformation Reporting (Part 1)

Tag line + graphic = Consumer Love Affair (Part 2)

Tag line + graphic = Consumer Love Affair (Part 1)

Planning Ahead for 2018 – Authors Update