December 20, 20180Comments

Contact Center – Digital Transformation Reporting (Part 2)

FOUR MAIN CHANGE AREAS TO CONSIDER There are four main points to address to reach an effective customer-centric operation, whether you embrace an omnichannel or multichannel contact center strategy. These are

by RoxBurkey

brand recognition

digital transformation

Multi-channel

December 17, 20182Comments

Contact Center – Digital Transformation Reporting (Part 1)

Does this comic resonate with you? As the old adage goes, figures don’t lie but liars figure. Don’t fall into the trap of thinking that’s good enough because it can

by RoxBurkey

Gift Giving

December 13, 20180Comments

Gifts from the Heart

Holidays are filled with family, friends, various events, and food. It is also the time of year when people are vying for your wallet share. Sometimes it is difficult to

by RoxBurkey

brand recognition

December 9, 20182Comments

Tag line + graphic = Consumer Love Affair (Part 2)

In technology there are certainly recognizable brands who have been in the market place for decades, such as IBM, HP, Dell, and Cisco Over time these brands have introduced products

by RoxBurkey

brand recognition

December 6, 20180Comments

Tag line + graphic = Consumer Love Affair (Part 1)

Looking at this title you might think this is going to be spicy. It could be if I was dealing with picante sauce or vacation hideaways, so keep reading just

by RoxBurkey

Book Review

Reaching Out to Others

December 1, 20180Comments

One Key Element for an Author’s Commercial Success

Today’s world allows you to catch consumer attention in under 8 seconds. What can you do in that short window to wow someone enough to stop and read the back

by RoxBurkey

Book Review

Leadership

November 14, 20180Comments

Lessons From A Wise Woman

Technology provides for such wide reaching possibilities. The ability for new businesses to be established and flourish with the world of consumers is inspiring. A a long-time technologist I help

by RoxBurkey

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